First Card Payments > Merchant Support  > Why Was My Venmo Payment Declined? [& How To Fix It]

Why Was My Venmo Payment Declined? [& How To Fix It]

[Published: September 4, 2023. Last updated: June 13, 2024]

Ever faced the frustrating situation of “Venmo not working” or a declined Venmo payment? You’re not alone. Accepting payments is a business process that you never think about until it’s no longer working. And at that point, nothing else matters.

The good news is that there are ways to troubleshoot and resolve these payment issues with Venmo. The solutions outlined below should get you back to accepting payments in no time. In this blog post, you’ll learn about common Venmo payment issues, how to resolve them, and alternative payment methods to consider when Venmo isn’t working.

Even PayPal drops high risk business accounts often. Unfortunately, this is the nature of the merchant payment processing business; especially if you are in an industry or niche that is considered high risk. That poses a unique set of challenges.

Keep reading to arm yourself with the knowledge needed to enjoy seamless Venmo transactions.

Quick Summary

  • Investigate your account for any number of common issues. Understanding common issues such as insufficient funds, technical glitches, and account limitations is key to successfully navigating Venmo payment declines.
  • It’s time to get your paperwork in order. To resolve Venmo payment declines, verify bank account information, update the app regularly, and ensure a stable internet connection.
  • Prevention is as important as anything else. Prevent future issues by regularly reviewing account info, monitoring limits, and staying informed on updates.

Steps to Take

1. Check Your Balance: Ensure you have sufficient funds in your Venmo balance, linked bank account, or card.

2. Verify Bank Information: Make sure your linked bank account or card details are accurate and up-to-date.

3. Update the Venmo App: Ensure you are using the latest version of the Venmo app by checking for updates in the App Store or Google Play Store.

4. Check Internet Connection: Ensure you have a stable internet connection. If necessary, switch networks or restart your device to refresh the connection.

5. Review Payment Limits: Confirm that you haven’t exceeded your Venmo payment limits. Check your weekly or monthly transaction limits and ensure you are within these limits.

6. Clear App Cache: Go to your device settings, find the Venmo app, and clear its cache. This can resolve minor technical issues.

7. Reinstall the App: Uninstall the Venmo app from your device and then reinstall it. This can fix various technical issues.

8. Contact Venmo Support: If none of the above steps work, reach out to Venmo customer support for assistance. They can help identify and resolve the issue with your account.

Understanding Venmo Payment Issues

Venmo makes sending and receiving money a breeze, but sometimes things don’t go as planned. It’s essential to understand the common Venmo payment issues, like insufficient funds, technical glitches, and account limitations, to troubleshoot problems effectively and get back to smooth financial transactions.

Let’s dive deeper into these issues and learn how to tackle them.

Insufficient Funds

One of the main reasons for declined Venmo payments is insufficient funds in the linked bank account or card. Ensuring you have enough money in your account before initiating a transaction is crucial to avoid this issue.

Regularly monitoring your account balance and keeping track of your expenses can help prevent declined payments due to insufficient funds in the future.

Technical Glitches

Technical issues can be another culprit behind declined Venmo payments. App malfunctions, server problems, and even outdated software can cause hiccups in your transactions. If you suspect that technical glitches are behind your payment decline, try restarting the app or your device and checking for any app updates.

Experiencing a Venmo payment decline can be frustrating, especially when you’re trying to complete a transaction. One possible reason for a Venmo transaction declined issue is Venmo’s internal fraud detection system, which may flag a transaction as suspicious. While this feature keeps your money safe, it can sometimes lead to false alarms. In such cases, to fix a Venmo transaction declined, it’s essential to be patient and contact Venmo support for assistance.

Account Limitations

Account limitations are another common cause of declined Venmo transactions. These limitations may include international payments, transactions linked to high-risk accounts, payments from a new device, or a significant number of transactions leading to chargebacks. Understanding these limitations is vital to prevent payment declines.

To avoid account limitations, ensure that your account information is accurate and up-to-date. Monitor your payment limits and avoid engaging in activities that may be flagged as suspicious or high-risk. If your account is limited, contact Venmo customer service to resolve the issue.

How to Resolve Venmo Payment Declines

Knowing the causes of Venmo payment declines is essential, but what can you do when faced with a declined transaction? The key to resolving these issues lies in verifying your bank account information, updating the Venmo app, and ensuring a stable internet connection.

Let’s explore these solutions in more detail.

Verify Bank Account Information

It’s crucial to make sure your bank account information is accurate and up-to-date in Venmo. Incorrect or outdated information can lead to declined transactions.

Take the time to review your linked bank account or card details in the app and make any necessary updates to prevent future payment declines.

Update Venmo App

Using the latest version of the Venmo app ensures a smooth and secure experience. Regularly check for app updates in the App Store or Google Play Store, and install them as soon as they become available.

This simple step can help prevent many technical issues that may cause your payment to be declined.

Check Internet Connection

A stable internet connection is vital for successful Venmo transactions. If you’re experiencing payment declines, ensure that you’re connected to a secure network and that your internet connection is stable.

If necessary, switch networks or restart your device to refresh the connection.

Handling Locked or Frozen Venmo Accounts

Sometimes, Venmo accounts may become locked or frozen due to multiple login failures, failed two-factor authentication, or other issues. If you find yourself in this situation, don’t panic.

There are steps you can take to regain access to your account and resolve the issue.

Multiple Login Failures

Entering incorrect login credentials multiple times can result in a locked Venmo account. If this happens, reset your password and double-check your username and password before attempting to log in again.

Taking a moment to ensure you’re using the correct credentials can save you from the frustration of a locked account.

Failed Two-Factor Authentication

If your Venmo account is frozen due to failed two-factor authentication, it’s essential to double-check your authentication method. Ensure that you’re using the correct authentication app or receiving the necessary text messages and codes.

If you’re still experiencing issues, contact Venmo support for assistance.

Contacting Customer Support

If your account remains locked or frozen despite trying the above solutions, it’s time to contact Venmo customer support. They can help identify the cause of the issue and guide you through the necessary steps to restore access to your account.

It’s important to remember that customer support is available to help you with any issues you may have.

Alternative Payment Methods When Venmo Isn’t Working

In some cases, you may need to consider alternative payment methods when Venmo isn’t working. This could include PayPal, credit or debit cards, and other mobile payment apps.

Let’s explore these options and how they can help you complete transactions when Venmo is unavailable.


As Venmo’s parent company, PayPal offers a reliable alternative for online transactions. It provides similar features and security measures as Venmo, making it a suitable option when Venmo isn’t working.

To use PayPal, you’ll need to create a PayPal account and link it to your bank account or credit card.

Credit or Debit Card

Credit or debit cards are widely accepted and can be a convenient alternative to Venmo for online or in-person transactions. Ensure that your card information is accurate and up-to-date to avoid declined payments.

Remember to monitor your account balance and credit limit to prevent issues with card transactions.

Other Mobile Payment Apps

Other mobile payment apps, such as Cash App or Zelle, can also be used as alternatives to Venmo for peer-to-peer transactions. These apps offer similar features and security measures as Venmo, making them suitable options when Venmo is unavailable.

To use these apps, download the respective app, create an account, and link your bank account or credit card.

First Card Payments

First Card Payments, in partnership with your bank or card issuer, offer a secure and convenient alternative to Venmo for processing payments, particularly for businesses. They provide various payment processing options, making it easy for businesses to accept credit or debit card payments from customers, all supported by a reliable card issuer.

If Venmo isn’t working, consider using First Card Payments for seamless transactions.

Preventing Future Venmo Issues

While it’s essential to know how to resolve Venmo issues, it’s even better to prevent them from occurring in the first place. By regularly reviewing account information, monitoring payment limits, and staying informed on Venmo updates, you can ensure a smooth and hassle-free experience with Venmo.

Regularly reviewing account information can help you spot suspicious activity or errors. Monitoring payment limits.

Regularly Review Account Information

To prevent future Venmo issues, make it a habit to regularly review and update your account information. This includes checking your linked bank account or card details, as well as your personal information. Keeping your account information accurate and up-to-date can help you avoid declined transactions and other issues.

Monitor Payment Limits

Keeping track of your Venmo payment limits is crucial for avoiding declined transactions. Regularly monitor your spending and ensure you’re not exceeding your weekly or monthly limits.

If you’re nearing your limit, consider using an alternative payment method or waiting until your limit resets before making additional transactions.

Stay Informed on Venmo Updates

Staying informed about Venmo updates and announcements can help you avoid potential issues. Follow Venmo on social media or subscribe to their newsletter to receive the latest news and updates.

By staying informed, you’ll be better prepared to handle any changes that may impact your Venmo transactions.

Full Summary

Understanding the common Venmo payment issues and their solutions is essential for a smooth and hassle-free experience. By regularly reviewing your account information, monitoring payment limits, and staying informed about Venmo updates, you can prevent future issues and enjoy seamless transactions. And remember, if you ever face a declined Venmo payment, don’t panic—arm yourself with the knowledge shared in this blog post and confidently tackle the issue.

Frequently Asked Questions

Why could Venmo not work with payments?

The primary cause of Venmo not working with payments is insufficient funds, either in the bank account or in the Venmo balance.

Additionally, identity verification issues and other security concerns can also result in the payment being declined.

What happened with Venmo?

Venmo was subject to a Consumer Financial Protection Bureau investigation in 2021 regarding how the company handled transactions involving customers with outstanding debts.

The investigation focused on whether Venmo was adequately informing customers of their rights and responsibilities when it came to debt collection. The CFPB also looked into whether Venmo was providing customers with sufficient information about their debt.

What are the common Venmo payment issues?

Common Venmo payment issues include insufficient funds, technical glitches, and account limitations, making it difficult to transfer money.

These issues can be frustrating, but there are ways to troubleshoot them. For example, if you have insufficient funds, you can add money to your Venmo balance. If you’re experiencing technical difficulties, you’re experiencing technical problems.

How can I resolve a declined Venmo payment?

Verify your bank account information, update the Venmo app, and check your internet connection to resolve a declined Venmo payment.

What are some alternative payment methods when Venmo isn’t working?

Alternative payment methods when Venmo isn’t working include PayPal, credit or debit cards, and other mobile payment apps like Cash App, Zelle, or First Card Payments.

Ryan Kemp Zulu Shack Creative
( Director of Digital Marketing )

I am passionate about delivering results and helping my clients succeed. With my expertise in SEO, branding, and marketing, I lead the agency’s efforts to create and implement effective strategies that drive business growth. Our all-inclusive approach sets us apart from other digital media companies and ensures that our clients receive the full range of services they need for online success. If you can think of it, we can build it!

Zulu Shack Creative team members thrive on momentum. Like Zulu warriors, we strive to spearhead your idea with speed and quality.

When I’m not helping my team implement new digital marketing strategies, I enjoy playing music, hosting poker nights, reading Stephen King novels, and spending time with my wife and baby daughter.

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